ITIL V4 Foundations Training Boot Camp
What you'll learn
Training overview
IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals worldwide, earning its status as the de facto world standard for IT best practices.
What's included
Everything you need to know
- 90-day extended access to Boot Camp components, including class recordings
- 100% Satisfaction Guarantee
- Exam Pass Guarantee
- Exam voucher
- Free 90-day Infosec Skills subscription (access to 1,400+ additional courses and labs)
- Knowledge Transfer Guarantee
- Unlimited practice exam attempts
Syllabus
Training schedule
Day 1
ITIL 4 overview
- Introduction to ITIL
- Key concepts of ITIL
The ITIL framework
- The four dimensions of service management
- The ITIL service value system
The ITIL guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Optional group & individual study
Day 2
The ITIL service value system
- Governance
- The service value chain
- Continual improvement
Key ITIL practices
- Continual improvement
- Service level management
- Change control
- Incident management
- Service request management
- Service desk
- Problem management
Other ITIL practices
- General management practices
- Service management practices
- Technical management practices
Optional group & individual study
Day 3
Exam review
Exam
Guaranteed results
Our boot camp guarantees
Exam Pass Guarantee
If you don’t pass your exam on the first attempt, get a second attempt for free. Includes the ability to re-sit the course for free for up to one year (does not apply to CMMC-AB boot camps).
100% Satisfaction Guarantee
If you’re not 100% satisfied with your training at the end of the first day, you may withdraw and enroll in a different online or in-person course.
Knowledge Transfer Guarantee
If an employee leaves within three months of obtaining certification, Infosec will train a different employee at the same organization tuition-free for up to one year.
Who should attend
What makes the Infosec ITIL V4 prep course different?
You can rest assured that the ITIL V4 Foundations training materials are fully updated and synced with the latest version of the exam. With 20 years of training experience, we stand by our ITIL V4 Foundations training with an Exam Pass Guarantee. This means if you don’t pass the exam on the first attempt, we’ll pay for your second exam at no additional cost to you!
Before your boot camp
Prerequisites
You're in good company
Erik Heiss, United States Air ForceThe instructor was able to take material that prior to the class had made no sense, and explained it in real world scenarios that were able to be understood.
Michelle Jemmott, PentagonI really appreciate that our instructor was extremely knowledgeable and was able to provide the information in a way that it could be understood. He also provided valuable test-taking strategies that I know not only helped me with this exam, but will help in all exams I take in the future.
Robert Caldwell, Salient Federal SolutionsThe course was extremely helpful and provided exactly what we needed to know in order to successfully navigate the exam. Without this I am not confident I would have passed.
Award-winning training you can trust
Quick facts
- Duration
- 3 days
- Next boot camp
- Apr 09, 2025
- Method
- Live online or team onsite
- Level
- 0-1 year of experience
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If you’re like many of our clients, employee certification is more than a goal — it’s a business requirement. Connect with our team to learn more about our training discounts.
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Award-winning training you can trust
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More learning opportunities
ITIL V4 Foundations Training Boot Camp
Transform your career in 3 days
Course essentials
CISSP training at a glance
-
Method
Live online or team onsite
-
Duration
3 days
-
Experience
0-1 year of experience
What you'll learn
Training overview
Who should attend
Award-winning training you can trust
Ready to discuss your training goals? We've got you covered.
Complete the form and book a meeting with a member of our team to explore your learning opportunities.
What's included
Everything you need to know
- 90-day extended access to Boot Camp components, including class recordings
- 100% Satisfaction Guarantee
- Exam Pass Guarantee
- Exam voucher
- Free 90-day Infosec Skills subscription (access to 1,400+ additional courses and labs)
- Knowledge Transfer Guarantee
- Unlimited practice exam attempts
What makes the Infosec ITIL V4 prep course different?
You can rest assured that the ITIL V4 Foundations training materials are fully updated and synced with the latest version of the exam. With 20 years of training experience, we stand by our ITIL V4 Foundations training with an Exam Pass Guarantee. This means if you don’t pass the exam on the first attempt, we’ll pay for your second exam at no additional cost to you!
Before your boot camp
Prerequisites
Syllabus
Training schedule
Day 1
ITIL 4 overview
- Introduction to ITIL
- Key concepts of ITIL
The ITIL framework
- The four dimensions of service management
- The ITIL service value system
The ITIL guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Optional group & individual study
Day 2
The ITIL service value system
- Governance
- The service value chain
- Continual improvement
Key ITIL practices
- Continual improvement
- Service level management
- Change control
- Incident management
- Service request management
- Service desk
- Problem management
Other ITIL practices
- General management practices
- Service management practices
- Technical management practices
Optional group & individual study
Day 3
Exam review
Exam
Guaranteed results
Our boot camp guarantees
Exam Pass Guarantee
If you don’t pass your exam on the first attempt, get a second attempt for free. Includes the ability to re-sit the course for free for up to one year (does not apply to CMMC-AB boot camps).
100% Satisfaction Guarantee
If you’re not 100% satisfied with your training at the end of the first day, you may withdraw and enroll in a different online or in-person course.
Knowledge Transfer Guarantee
If an employee leaves within three months of obtaining certification, Infosec will train a different employee at the same organization tuition-free for up to one year.
You're in good company
Erik Heiss, United States Air ForceThe instructor was able to take material that prior to the class had made no sense, and explained it in real world scenarios that were able to be understood.
Michelle Jemmott, PentagonI really appreciate that our instructor was extremely knowledgeable and was able to provide the information in a way that it could be understood. He also provided valuable test-taking strategies that I know not only helped me with this exam, but will help in all exams I take in the future.
Robert Caldwell, Salient Federal SolutionsThe course was extremely helpful and provided exactly what we needed to know in order to successfully navigate the exam. Without this I am not confident I would have passed.
Explore our top boot camps